Scaling new heights in IT utilization, the Indian Railways has announced a slew of IT enabled initiatives, aimed towards providing hassle-free services to railway users in the country. The Minister of Railways, SD Sadananda Gowda launched new IT initiatives/applications.
These initiatives have been developed by Centre for Railway Information Systems (CRIS), an autonomous organization under the Ministry of Railways.
In his inaugural address, SD Sadananda Gowda said that Indian Railways with its Passenger Reservation System has the distinction of having one of the largest and robust citizens centric IT Systems in the world. As the number of trains and the services of Indian Railways are growing constantly, matching IT systems should also be developed simultaneously to meet the demands as also to provide state of art IT solutions to the ever increasing aspirations of the passengers. Indian Railways need to use IT Services extensively in: Passengers services, Freight services, Bring Operational efficiency and Staff Welfare.
Gowda also said that realizing importance of IT in reaching out to passengers, several initiatives were announced in budget speech which include ; Next generation ticket reservation system, Wi-fi in trains and stations, Real-time tracking of trains and rolling stock, Mobile based application for passengers, Station navigation information systems, e-booking for retiring rooms and many others. In order to provide quick and efficient services to our freight customers, online wagon demand registration was also announced in the Railway Budget, He added
The Railway Minister expressed his happiness as some of the budget announced initiatives are being dedicated to the nation and congratulated all those who were involved in successfully completing these projects.
Speaking on the occasion, the Minister for Railways Manoj Sinha said that development of these applications by Railways’ own organization is a matter of great pride. He said the more and more applications of IT solutions will bring transparency and would also ultimately bring relief to the common man. He said that CRIS and IRCTC are the organization of Indian Railways working in the fields of providing best passenger amenities. He called upon the railway officers to continue to work for developing more IT initiatives and for more passenger friendly measures.
In her speech, MD, CRIS, Smt Vandna Nanda said that CRIS, which is the sole and only in-house e-solution provider to the Indian Railways, has been at the forefront of not only developing, operating as well as maintaining the most intricate and vital software programmes that run present day Indian exceeds Railways –like PRS, UTS, FOIS, COA, IREPS to name a few but CRIS also maintains the network on which these pan India programmes run. It may surprise many here to know that the number of passenger transactions that Indian Railways handles in one single day far exceeds the total booking done by all the scheduled airlines in the entire world in a day. CRIS handles the systems that generate, on an average, Rs. 450 crore for Indian Railways daily through its PRS, UTS, and FOIS, she added.
The new applications developed by CRIS, are; NGet, Freight E-Demand Registration, E-Diversion of Coal rakes, Go India Card:-
Next Generation e-ticketing (NGeT)
Indian Railways’ e-ticketing system www.irctc.co.in is one of the most essential G2C services operational in the country today. It caters to over 8 lakh passengersdaily (50% of reserved passengers).
To provide superior service and to address the limitations of the existing e-ticketing service, Next Generation e-ticketing (NGeT) has been developed.
The project is funded by IRCTC
NGeT has replaced the existing system on 14/907/2014. It marks a major milestone in the desire to provide:
Passenger friendly service delivering high performance resulting in speedier access to the website even in peak hours.
Equipped with state of the art technology, this system is designed to provide high service availability, scalability and improved agility for incorporating business rule changes rapidly
Has strengthened safeguards against frauds and unauthorized access
CRIS has designed developed and deployed the NGeT and is also maintaining it. IRCTC manages the commercial interfaces o f the system including bank interactions and customer interface. The new system is based on open standards.
With its resilient and scalable architecture, cutting edge technology, backed by high performance and user friendly features, the new NGeT has led to a quantum jump in improved customer satisfaction.
Freight E-Demand system
In Freight train movement, the need for an on-line system for Registration of rakes and wagons will be finally met with the launch of the e-Demand module of the Freight Operations Information System (FOIS). With the release of this module, customers can sit in the convenience of their homes or offices and register their freight demands.
Customers can access the module at www.fois.indianrail.gov.in. the demand can be registered for a full rake or a large r number of rakes and follow the process of registration through a single window. The module will bring transparency into the system of registration also.
The module has been designed and developed under the guidance of Indian Railways’ officers by experienced software professionals of CRIS.
Freight E-Diversion system
The power of IT has been extended to revamp the current manual process of diverting coal rakes among the Power Houses and Corporations of Electricity Board through the new “e-diversion system”.
Apart form being the process automation that would help railway operation, the e-diversion system will help customers in a big way by eliminating the long process of surrendering of documents at the originating station, adding payment of freight for the same consignment and long claims process.
The system will allow authorized Railways personnel to issue diversion orders and notify controllers by integration with the Control Office Application.
Go India Smart card
This is a pan India smart card to enable passengers to pay for tickets for long distance reserved, unreserved, and suburban journeys as a pilot project.
It can be used a nominated UTS counters and Automatic Ticket Vending Machines (ATVMs) and nominated PRS counters for reserved tickets
It is a contact-less smart card: no need to swipe or insert into a slot.
Initially, the card can be issued by paying Rs. 70/- where passenger can get Rs. 20/- balance. After that the card can be recharged for Rs. 20/- or in multiples of Rs. 50/- up to Rs. 5000/-. Maximum limit can be Rs. 10,000/-.
Go-India smart card has lifetime validity.
Train Enquiry Mobile App
CRIS has enhanced the Train Enquiry system by developing a Mobile App and a desktop application for Windows 8 platform. It has now become easier to track the movement of passenger trains and arrival and departure timings for the benefit of passengers. The app connects to the Train Enquiry system at the Back-end.
One of the best features of the new app is “spot your train” which provides information such as its current position, expected time of arrival and departure at a particular station, train schedule, train between two stations, information on cancelled/diverted/rescheduled trains, and trains expected to arrive and depart from a particular station in the next 2 or 4 hours. The App can be downloaded as a free app for Windows 8 phones. It is planned to release it on the Android platform also shortly.
