IGEL Expands UC Capabilities with New Support for Poly Headsets


IGEL, a world leader in software-defined endpoint optimisation and control solutions for the secure enterprise, has announced broad headset device support for Poly (formerly Plantronics and Polycom) wired and wireless headsets.

Now, a range of Poly headsets are fully supported by the IGEL OS 11 operating system, giving organisations flexibility and choice for their unified communications needs.

Poly headsets are a popular and high-performance choice for today’s unified communications applications, particularly across call centers and customer support organisations,” said Matthias Haas, CTO, IGEL. “By extending verified compatibility and support to some of Poly’s best-selling wired and wireless devices, we are empowering IGEL customers with a broader set of device options to further enable their workforce with the headsets they love.”

IGEL OS (specifically IGEL OS 10.05.500 and IGEL OS 11.01.100) today offers verified support for the following Poly headsets:

· Blackwire 320 and 325 wired headsets

· Blackwire 5210 wired headsets

· Voyager 5200 UC Bluetooth headsets

· Voyager Focus UC stereo Bluetooth headsets

· Voyager 8200 UC stereo Bluetooth headsets

IGEL OS 11 is a time-tested, secure and adaptive operating system which enables powerful configuration options and granular control. Supporting more remote display protocols and attached peripheral devices than any alternative solution, IGEL OS 11 is purpose-built for enterprise access to virtual environments of all types and a leading choice for call center applications.

Later this quarter, IT organisations will also be able to update the firmware for their IGEL-supported Poly devices via the IGEL Universal Management Suite (UMS). The smart, simple and secure management platform, which supports diverse operating systems, databases and directories, enables the management and control of any remote endpoint, from just a few to tens of thousands from a single console.

“Like Poly, IGEL is working to empower enterprise communications and collaboration, helping organisations better align with the way their modern workforce wants to work,” said Chris Thorson, senior director of global solutions, Poly. “By adding support for a broad range of Poly headsets, along with the vision of further management simplicity through the IGEL UMS, IGEL is empowering our mutual customers with choice and manageability while driving workforce productivity.”