Hrvatski Telekom Selects Netcracker to Automate Billing Processes

Netcracker Technology announced that leading Croatian telecommunications provider Hrvatski Telekom will continue its long-term partnership by implementing Netcracker Revenue Management – part of Netcracker Digital BSS – to modernize its IT infrastructure and merge its mobile and fixed-line systems.

Hrvatski Telekom will upgrade to the latest version of Netcracker’s digital-first and cloud-native revenue management platform, which will deliver a number of key business benefits, including automation of the operator’s postpaid charging processes and the ability to integrate with internal and external revenue management functions such as accounts receivable, collections, revenue assurance, payment management and more for its lines of business.

Netcracker will also continue to provide Support & Maintenance services, which include analytics-based tools that provide uninterrupted business continuity and the highest level of service quality.

“We are delighted to continue working with our strategic partner Netcracker for billing and revenue management due to our successful working relationship over the years,” said Suzana Vodicka Varga, Director of IT Enterprise Applications Department at Hrvatski Telekom. “The upgrade and support from Netcracker will allow us to automate our entire postpaid charging process and give us the flexibility to merge our fixed and mobile systems to provide the best possible customer experience.”

“Working with Hrvatski Telekom as a trusted, long-term partner is truly rewarding for us,” said Benedetto Spaziani, GM at Netcracker. “Continuing on this journey with our next-generation revenue management platform is very exciting, and I can’t wait to see the ongoing success we can accomplish going forward.”

Rapid digitization is disrupting the status quo of today’s communications markets. Constantly evolving customer needs and behaviors require service providers to adapt quickly and diversify their businesses to deliver the outcomes that their customers expect. Building digital ecosystems, anticipating customer requirements and delivering a digital-first experience are essential for service providers to accelerate innovation, expand into new markets and become the disruptors in the 5G era.

Hrvatski Telekom (HT) is one of the largest and strongest companies in Croatia. HT is the leading company on the market and provides a full range of telecommunications services - fixed and mobile telephony services, data transmission, TV services, internet and international communications. As the leading digital infrastructure investor in the country HT continuously invests in the country’s future economic and social development.