How to Get Remote Support for Windows Computer?

Facing kinds of features and apps saved on the Windows computer, you may feel confused about how to use them. If that’s the case, it’s wise to turn to a friend or a technical professional who is familiar with the app. Usually, the friend or the technical professional isn’t around you. Then, how to acquire instant technical support from far? Calm down, you can achieve the goal easily through remote support software.

Get/Offer remote support via Windows Remote Assistance

Windows Remote Assistance allows one computer to be controlled by another computer over internet and the you can then you can get or offer remote assistance for controlled Windows computer. It’s available on Windows 10/8.1 and Windows Server 2019/2016/2012 R2. Enable it on the host PC and the PC can be controlled from another computer for solving problems.

1. Enable Remote Assistance on the host computer.

Step 1. Right click “This PC” and choose “Properties” and choose “Remote Settings”.

Step 2. Under the “Remote” tab, check the box before “Allow Remote Assistance connection to this computer”. Then, click “Advanced” and check the box before “Allow this computer to be controlled remotely”.

2. Invite someone you trust to help you.

Step 1. Press “Windows” + “R”, input “msra” and press Enter.

Step 2. Choose the first option, click “Save this invitation as a file” and save the file on your desktop. Then, a pop-up window with password will show up.

Warning: Do not close this window. If you close it, the connection will be canceled and you need to repeat the steps.

Step 3. Send the file and the password to the client computer.

Step 4. On the client computer, your partner needs to open the file, type the password in the entry bar and then click “OK”.

Step 5. After that, you’ll receive message ask whether you allow the client computer to connect to your computer. Click “Yes” and you can share your screen to your partner.

Step 6. To control the host PC, you partner need to click “Request control to send a request to the host computer”. Then, a message “Would you like to allow xx to share control of your desktop” will appear. Click “Yes” on the host computer and then, the host computer can be controlled.

Get/offer remote help via a third-party remote support tool

To establish remote connection through Windows Remote Assistance might be a little bit complicated for some users. And the tool isn’t available for Windows 7 users. Thus, a free and secure 3^rd party remote support software, AnyViewer is introduced here. It is fairly easy to use and can work with all editions of Windows 7/8.1/8/10 and Windows Server 2019/2016/2012 R2.

Step 1. Download and install AnyViewer on your PC. And invite your partner to download and install the utility.

Step 2. If you want your partner connect to your PC via temporary security code, you need to send the device ID and the temporary security code to your partner. If you want your PC be accessed via Remote Control Request, you can send only the device ID of your PC.

Step 3. After getting your device ID, your partner run AnyViewer and input the ID in the box under “Partner ID” and click “Connect”.

Step 4. Then, a pop-up window will pop up. The one who helps you can choose “input security code” and click “OK” to connect to your PC, if you have offered him/her the temporary security code.

If not, your friend or the technical professional can choose “Send a control request to your partner” and click “OK”. Then, you’ll get see a pop-up window with “Allow” and “Deny”. Click Allow to accept the control request and your partner can offer technical support for your Windows PC. Otherwise, your partner won’t connect to your computer successfully.

Notices:

• During remote connection, AnyViwer shall to keep running on the host and the client computers.
• The temporary security code change every time you restart AnyViewer.