Globe Business, the corporate information and communications technology (ICT) arm of Globe Telecom, drives revenue growth of leading Business Process Outsourcing (BPOs) companies in the Philippines based on statistics by Call Center Focus.
At present, Globe Business serves the top IT-BPO companies in the Philippines. Seven of which are in the top ten earners in terms of revenue in Philippine peso (Php) Billions. In addition, Globe Business also records an 81% penetration of IT-BPO companies that are provided with business products and solutions.
“We are proud that Globe Business is the chosen service provider of BPOs in the Philippines. We believe that our strong collaboration with the enterprises we serve and our commitment to make their businesses better made us their preferred ICT partner. As Globe Business enables their connectivity requirements, we believe businesses can create a wonderful experience for its customers by powering their enterprise with the best suite of ICT solutions that Globe Business has in its portfolio,” said Senior Vice President for the Enterprise Group Nikko Acosta.
Acosta added that Globe Business offers tailor-fitted solutions that cater to the needs of employers and clients. It ensures that business operations are always on by providing fast and reliable telecommunications infrastructure and by securely protecting data.
One of the solutions offered to BPO companies is Voice solutions. BPO offices are provided with a complete suite of voice products and services that give businesses the capability to connect and communicate with clients.
Additional voice services enable customers to experience the power of top-tier connectivity and voice quality that help increase productivity, helping them achieve business success. These voice solutions guarantee quality features that many companies need, from basic direct lines to digital trunk lines utilizing a Next Generation Network(NGN). Globe also offers a variety of traditional and IP-based voice services that fit its customers’ needs.
Another feature preferred by BPOs is Connectivity solutions. Companies looking to maintain their competitive advantage are now relying more on connectivity to improve productivity, promote innovation, and speed up the time to market their products and services. Globe Business offers enterprise-grade connectivity that help these companies cut costs, improve security, optimize customer engagement, improve agility, and support evolving demands.
Globe Business offers IT-BPO companies other services such as collaboration solutions. Companies with Web Conferencing have made crucial meetings easier and also enable business operations to run smoothly. Through Globe’s Domestic Data solutions and nationwide coverage, a CEO of a global BPO company can do business with the rest of his management team in several of their sites and they can interact and collaborate wherever in the world they may be.
With its renewed focus in providing enterprise and wholesale solutions, Globe Business revenues surged by 10% compared to the previous year. EBITDA progressed by 12% led by the strong growth in Data Business.