How Can I Improve My Dispatch Process?


Dispatching is critical to a fleet’s smooth operation. Dispatchers are experts who assist in the coordination of fleet movements. In their day-to-day jobs, they have direct contact with drivers. In their everyday jobs, they have direct contact with drivers. Dispatchers’ jobs are increasingly being supplemented, if not fully replaced, by technology.

If you’re seeking knowledge about how to dispatch successfully, you’ve come to the correct spot. There are multiple ways you can boost the dispatch efficiency of your fleet. In this article, we’ll go through the best ways to boost your fleet’s dispatch efficiency. Dispatching for field service management needs a high level of discipline, leadership, and communication. These dispatching process tips will help your business run more smoothly and efficiently.

Go for technology and get rid of paperwork. 

Many businesses continue to struggle with inefficient worker scheduling and routing. Technicians may be dispatched to a location that is too far away, wasting corporate gas, or to a site that lacks the necessary equipment to resolve the issue. Rerouting technicians is also a nightmare for dispatchers and may result in task failure. It’s because of this reason why dispatch software comes in handy. 

There are far too many touchpoints with paper work orders, which is a major issue. A single work order could go through several supervisors before being accepted, raising the risk of losing important customer and job data. Furthermore, paper orders submitted into a traditional database are difficult for drivers to change while on the road, resulting in missed job updates. 

Cut down on phone calls with real-time GPS tracking. 

When dispatchers need to keep consumers up to date on expected delivery times, they frequently call drivers. This can distract the driver, and it often produces tension because it appears to be micromanaging. Dispatching teams frequently give load instructions and updates over various channels, including phone calls, SMS, and emails.

Using real-time GPS monitoring, dispatchers can instantly see accurate location data and predicted arrival times via a digital interface. It allows dispatchers to update loads while in the cab and sends information to the driver. You can deliver ETAs directly to customers using some GPS tracking tools. GPS trackers can help you streamline your operations and improve the efficiency of your fleet.

Input as much useful information as possible.

The quality of your dispatch software is only as good as the information you provide. Provide as much relevant data as possible about the client, the job, and the available resources. Software that tracks and updates your workers’ and field staff’s location and task progress eliminates the need to monitor them continually. You won’t have to check in on them as often to see how they’re doing on the job, which will empower them and give them more freedom.

Dispatchers play a crucial role in fleet management. Making their work more efficient can have a wide range of benefits for the company. When improving dispatch efficiency, make sure you have a well-defined protocol in place, employ GPS monitoring to streamline communication, and budget for detention time.