Netcracker Technology has announced that GCI, Alaska’s largest communications provider, has extended its partnership with Netcracker to improve the operator’s customer, revenue and operations management systems.
These capabilities will deliver a superior customer experience, reduce operational costs through managed services and bring services to market more quickly through an automated and streamlined fulfillment and provisioning process.
Netcracker will also provide a variety of hosted managed services covering mission-critical BSS/OSS processes to accelerate GCI’s business objectives. The operator will continue to benefit from faster issue resolution, improved order processing time and significantly lower platform costs.
“The Netcracker partnership has been at the heart of the system and business transformation that was started nine years ago with the Polaris Program,” said Sean Lambert, VP of Application Technology at GCI. “Extending our partnership with Netcracker will enable GCI to focus on critical market drivers to address our customer needs for many years to come.”
“We are delighted to continue our journey with GCI as it undertakes this critical step to boost its business efficiency and deliver more value to customers,” said Rohit Aggarwal, GM at Netcracker. “Our state-of-the-art BSS and OSS solutions are a game changer, and we are excited to validate GCI’s ability to enable critical digital transformations.”
Headquartered in Alaska, GCI provides data, mobile, video, voice and managed services to consumer, business, government and carrier customers throughout Alaska, serving more than 200 communities.
The company has invested $4.7 billion in its Alaska network and facilities over the past 45 years. Through a combination of ambitious network initiatives, GCI continues to expand and strengthen its statewide network infrastructure to deliver the best possible connectivity to its customers and close the digital divide in Alaska.
