Enxoo, a provider of telecom-specific digital transformation solutions, was selected by Expereo, the world’s largest provider of managed networks, SD-WAN, and Cloud connectivity solutions, to boost digital transformation, streamline business processes, and deliver a superior customer experience.
The wider adoption of cloud-based applications and SD-WAN is driving the need to continually develop digital capabilities related to operations and business support systems (OSS/BSS) and shifting focus on end-to-end customer experience. Expereo, mindful of these challenges, chose Enxoo to transform core business processes, simplify IT operations, and adapt to changing customer requirements.
“We are happy to have a strong partner like Enxoo to support us in our digital transformation,” said Jean- Philippe Avelange, CIO at Expereo. “Enxoo is a combination of a mature solution embedding strong industry standards specific to telecom, combined with a knowledgeable team able to integrate and tailor it to our specific needs”, he adds.
Enxoo provides Expereo with a fully integrated, scalable and cloud-based BSS platform which is tailored to the needs of the telecom industry. The solution allows Expereo to further automate its sales, service delivery and billing processes, enabling a unified customer journey across all channels.
“We are excited to support and consult Expereo on its customer-centric business transformation journey,” said Artur Ostrowski, CCO at Enxoo. “Through our comprehensive BSS solution paired with our long-term industry experience, Expereo will further strengthen and accelerate its digital capabilities, delivering a frictionless end-to-end enterprise customer experience.”
In adding Enxoo, Expereo can match its agile and software-centric network services with a back-office system that moves with speed and scalability, providing a competitive edge and enhancing the customer experience into the future.