Etiya, a software vendor providing AI and catalog driven BSS/OSS, will showcase its artificial intelligence (AI)-driven customer experience management and self-care solution at Mobile World Congress 2018 in Barcelona.
As announced in December 2017, Etiya and Openet are jointly providing a Telco as a Service (TaaS) solution, which has been built on the AI-driven end-to-end Digital Business Platform. The two companies now plan to demonstrate TaaS together at Mobile World Congress. TaaS is a cloud-based, modular solution that helps MVNOs and ‘digital first’ sub-brand operators develop their businesses and manage costs predictably. Its subscription model also reduces the risk of an upfront investment.
Etiya incorporates innovative AI technologies, such as natural language processing techniques and predictive analytics, in its products and its customized solutions to help service providers transform their businesses and reduce costs. AI is used to generate in-context business insights and to enable powerful automation and operational efficiencies on a massive scale.
Etiya’s proven solutions can be quickly integrated with existing systems and data while providing forward-looking capabilities that solve real-world problems. As a result, service providers achieve targeted business outcomes, increase productivity, and improve customer experience.
“Etiya uses autonomous learning, algorithm-driven technologies, and sentiment analysis to reshape the customer’s engagement journey. The customer’s next step can be predicted based on behavior and emotions, so the service provider can proactively take the best action—in real time—to provide a superior customer experience. This is the essence of a personalized, situational, and dynamic digital customer experience,” said Apostolos Kallis, Chief Commercial Officer at Etiya.
Ducing MWC 2018 Etiya will be present at Fira Barcelona Gran Via, Hall 5, Stand 5F61.