NICE has announced a partnership with Deutsche Telekom Global Business, Deutsche Telekom’s affiliate offering telecommunications and connectivity solutions to businesses of all sizes including the public sector.
As part of the collaboration, Deutsche Telekom Global Business is now offering the CXone portfolio of industry-leading digital and agent-assisted CX solutions in Europe.
Today, the ability to work from anywhere is an aspect critical for both employees and companies. With NICE CXone, Deutsche Telekom Global Business customers gain access to the world’s #1 cloud native customer experience platform enabling the flexible provision of exceptional, frictionless, digital self-service and agent-assisted customer service. Deutsche Telekom Global Business is integrating the NICE CXone CCaaS platform and its applications in the communications projects it launches. Its clients can benefit from CXone’s comprehensive features in an easy-access cloud environment while optimizing and streamlining infrastructure costs and providing a flexible, scalable and secure payment model.
Among the capabilities offered by way of this partnership include Conversational AI and Chatbots that allow for more natural, personalized assistance as well as Workforce and Quality Management solutions that power improved agent efficiency and drive positive experiences for agents and customers alike. Also included is the automated speech-recognition assistance offering, which speeds up resolution times and avoids long queues and waiting times.
“This agreement strengthens our commitment to offering our clients advanced communications services and, specifically, innovative AI-driven capabilities for the contact center, within a robust, solid, agile and highly operative cloud infrastructure,” commented Javier del Río, Sales Expert at Deutsche Telekom Global Business Iberia.
Paul Jarman, NICE CXone CEO, said, “This partnership is yet another reflection of NICE CXone’s fast growing international footprint and we’re very pleased to collaborate with Deutsche Telekom Global Business on enabling companies in Europe to build relationships that last. With its purpose-built CX AI and native open cloud foundation, CXone enables organizations of all sizes to drive frictionless, end-to-end service experiences across the entire customer journey.”
Deutsche Telekom Global Business is the international subsidiary of Deutsche Telekom Group that offers telecom and connectivity services for business customers and the public sector.
Deutsche Telekom is a leading operator in Europe with more than 178 million mobile services customers, 28 million landlines, 20 million broadband lines, and nearly 220,000 employees worldwide. Deutsche Telekom Global Business was conceived as a strategic partner to companies in the development of telecom solutions and infrastructures.
The company is present in more than 25 markets around the world with roughly 3,000 employees globally. Its portfolio of solutions and services is highly focused on communications as the main driver of digitization, placing strategic consulting at the center of its business model.
These include secure network solutions with international reach, such as SD-WAN, LAN services, and end-to-end UCC for companies, in addition to global connectivity solutions, which lay the groundwork for the successful digitization of any industry.