Deutsche Telekom Offers Operator Connect for Microsoft Teams

Deutsche Telekom

Microsoft is offering a new function worldwide for its virtual communications center Microsoft Teams: “Operator Connect”. This capability has been in a preview phase since May 2021, and Deutsche Telekom customers are already using it.

Microsoft positions Teams as the central application for successful teamwork. For this purpose, Teams includes chat, video conferencing and collaboration and telephony capabilities. Teams users can make phone calls directly from the application using their existing landline number if desired – whether via laptop, smartphone, or tablet, at any time and any place.

Microsoft Teams Logo

With Operator Connect, telephony services can be managed directly in the Microsoft Teams admin center. Telekom customers import the phone numbers of their suitable business customer contract directly into Teams and quickly and conveniently assign them to their users in the Teams admin center.

Many Telekom customers have already had this function set up – mostly for test purposes or as a pilot with selected users. Today marks the start of the rollout – in Germany, initially exclusively for Telekom customers.

Deutsche Telekom is one of the world’s leading integrated telecommunications companies, with some 242 million mobile customers, 27 million fixed-network lines, and 22 million broadband lines.

The company provides fixed-network/broadband, mobile communications, Internet, and IPTV products and services for consumers, and information and communication technology (ICT) solutions for business and corporate customers.

Deutsche Telekom is present in more than 50 countries. With a staff of some 226,300 (Dec 31, 2020) employees throughout the world, we generated revenue of 101 billion Euros in the 2020 financial year, about 66 percent of it outside Germany.

T-Systems offers a range of integrated solutions for business customers, including the secure operation of legacy systems and classic ICT services, the transformation to cloud-based services (including tailored infrastructure, platforms and software) as well as new business models and innovation projects for the business fields of the future, such as data analytics, the Internet of Things, machine-to-machine (M2M) communication and Industrial Internet.

T-Systems can provide all this thanks to its global reach in fixed-network and mobile communications, its highly secure data centers, a comprehensive cloud ecosystem built around standardized platforms and global partnerships, and the ability to offer top levels of security.