CSG International, MTN South Africa Extend Managed Services Partnership


CSG Systems International is set to extend its managed services agreement with MTN South Africa. The managed services agreement entails system management and support of the carrier’s retail billing operations, credit vetting and number portability.

This new five-year agreement extends CSG’s responsibilities to all of the proprietary and bespoke platforms currently in use by MTN.

“The extension of the business relationship with CSG International will go a long way towards helping MTN to simplify and streamline our operations, while ensuring that we improve the quality of the services we provide to our customers,” said Benjamin Marais, chief information officer, MTN SA.

CSG and MTN have a long-standing partnership that spans over a decade. In 2014, MTN appointed CSG to provide its deep domain expertise of technology and processes, as well as knowledgeable resources for MTN’s wholesale business operations.

“Around the world, CSG’s mission is to help our clients simplify their operations, maximize their value, and innovate for the future. Our evolving relationship with MTN is a perfect example of how we are achieving that goal year in and year out,” said Phillip Yoo, president of CSG International’s Global Carrier Business. “As MTN’s business continues to develop and transform, CSG is prepared to offer the people, processes and technology they will need for success.”

CSG International is a global partner to help clients launch and monetize communications and entertainment services in the digital age. Leveraging 30 years of experience and expertise in voice, video, data and content services, CSG delivers market-leading revenue management and customer interaction solutions in licensed and managed service models. The company drives business transformation initiatives for the majority of the top 100 global communications service providers, including AT&T, Charter Communications, Comcast, DISH, ESPN, Media-Saturn, Orange, Reliance, SingTel Optus, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon.