Converge Picks TCS to Elevate Customer Experience in the Philippines

Tata Consultancy Services (TCS), a global IT services, consulting and business solutions organization, is partnering with Converge ICT Solutions Inc., a large, end-to-end high-speed fiber broadband provider in the Philippines, to help the latter further enhance the customer experience for its fast-growing subscriber base.

Converge is aggressively expanding its fiber network to meet pent-up demand for world-class broadband services in the country. In partnership with TCS, Converge has embarked on a major business transformation journey, to build a flexible and future-ready digital core to offer new and enhanced digital services to its customers.

Central to this transformation is TCS HOBS™, a plug and play digital business platform for Subscription, device and data management offered in a SaaS model, that will help Converge reimagine customer journeys with simplified processes and hyper-personalization based on customer lifetime value.

TCS HOBS is based on a future-proof, microservices based catalog-driven architecture, which will help Converge leverage partner ecosystems to venture into B2B2X models. To enable faster time to market and superior alignment to business objectives, this large business transformation program will be executed using TCS’ Location Independent Agile model leveraging TCS Jile™, an on-the-cloud enterprise Agile DevOps platform that enables software teams to manage, automate and measure the end-to-end software delivery value stream from ideation to deployment.

TCS’ transformational solution will help Converge reduce complexity in operations, improve customer and employee experience, drive product innovation, enable faster service delivery, and support its growth aspirations.

“Converge is implementing our growth strategy within our existing service areas and into new provinces such as those in Visayas and Mindanao. As we embark on this expansion, we cannot sacrifice what matters to us most - our customers. We must ensure that our operations and internal processes can scale to address future growth so that our customers continue to experience better,” said Dennis Anthony Uy, CEO and Co-founder, Converge ICT Solutions, Inc. “We see TCS as the right partner in achieving this goal as they can provide the best-in-class platform and experience in localized deployments, end-to-end capabilities, and a single point of accountability.”

“We will use our deep domain knowledge, expertise in digital technologies, and investments in innovation and intellectual property to help Converge accelerate their transformation journey and achieve their aspiration to be a world-class ICT provider that empowers people, businesses, and the nation. Our digital business platform will speed up deployment, improve user adoption, enhance customer experience and provide a competitive edge,” said Shiju Varghese, Country Head, TCS Philippines.