Orchestrating Network Function Virtualization (NFV) driven sales automation platform, Comptel Corporation and CloudSense have announced their cooperation to link B2B customer and service order management for communications service providers (CSPs) using the salesforce.com Salesforce Platform.
The collaboration enables CSPs to improve complex order accuracy, reduce service delivery time and operational costs, and offer a better enterprise customer experience.
Comptel and CloudSense are demonstrating their unified offering, which bridges the public and private cloud in a telecommunications setting, at Dreamforce, the annual salesforce.com conference, taking place 13-16 October in San Francisco, CA, USA. The companies will reveal a use case in exposing network function virtualisation (NFV) services into a cloud-based sales automation platform, bringing customer centricity to the communications service proposition.
Comptel has also been selected by salesforce.com to be a part of its Communications Industry Showcase at Dreamforce. Comptel will be involved in a collaborative, carrier-grade, multi-tenant, cloud-based solution, aiming to help CSPs bring innovative services to market faster. The showcase will demonstrate the rapidly growing interoperating ecosystem around salesforce.com and leading service and software vendors.
How Comptel is better engaging with CSPs
•Comptel Service Order Validator, available through the Salesforce AppExchange, and the CloudSense Telecoms Platform are now interoperable and jointly capable of offering network-aware sales process automation and intelligent telco lead-to-activation.
•Comptel and CloudSense are equipping CSPs using the Salesforce Platform with an interoperable product and service catalog, and enabling them to perform order capture, feasibility, inventory reservation and fulfillment.
•The joint solution works intelligently with the market-leading Comptel Fulfillment platform and is delivered seamlessly using the CloudSense Telecoms Platform.
“As the digital online services explosion fuels network, service and IT infrastructure transformation, businesses are benefiting from agile service environments including those enabled by the cloud,” said Richard Britton, CEO and co-founder, CloudSense. “This is a huge opportunity for the communications industry to meet modern customer demands for flexibility, cost efficiency and innovation, but CSPs need robust systems to sell and deliver these new services. Our collaboration with Comptel fills this gap with an intelligent platform for improving the B2B customer experience, with multichannel sales and automated, intelligent customer order and service delivery.
“Successful business evolution is the key to effective transformation,” said Simon Osborne, CTO, Comptel Fulfillment. “Our relationship with CloudSense ensures that CSPs can evolve to have agile, cloud-based environments, and deliver customer-first services with confidence. We’re excited to be a leader in enabling CSPs to succeed, by automating the interactions between IT, services and the network in the cloud, and bridging the gap between sales and operations to improve the customer experience. We are also equally energised that it has been possible for us to bring NFV orchestration into the demonstration for Dreamforce.”