Colt strengthens Voice offering, grows global business footprint

Colt Technology Services

Colt is continuing to expand its Voice proposition, allowing growing enterprises to seamlessly extend their organisation across borders, all while benefiting from a consistent, high-quality customer experience.

Colt Technology Services is furthering its Voice footprint bringing the offering to new countries Australia, Bulgaria, Croatia and Hungary, taking its global Voice footprint to 29 countries.

As part of this global Voice expansion, Singapore, Slovakia, Canada and the US, will now also benefit from enhanced Voice capabilities.

Colt is committed to powering the way the world works through connectivity and a primary driver of this centres around removing the barriers faced by enterprises as they look to grow their global presence.

With Colt’s global Voice services, businesses can provision freephone or other local numbers and automate complex routing for calls via a single online portal. This means virtual call centres can be set up with ease and services like inbound and outbound calls, call queuing, IVR (Interactive Voice Response), call forwarding, monitoring and reporting can all be taken care of quickly and efficiently, leaving the business to focus on its customers and its growth.

Through the use of Colt’s Voice On Demand Portal, customers can easily access an inventory of their telephone numbers, a centralised view of all countries, self-service ordering and a full record of orders placed. Creating a fully automated digital process, from order to cease.

Rajiv Datta, Chief Operating Officer at Colt, said: “Colt’s product portfolio has been continually evolving to enable enterprises digital transformations, allowing more customer control and supporting their growth.

“The continued expansion of our global Voice proposition provides customers with one supplier globally, which has 100% regulatory compliance and allows them to control their services easily through an online portal.”