Leading telecommunications provider Cable & Wireless Seychelles (CWS) has launched public WiFi in the popular tourist destination of Seychelles.
Digital enablement and revenue management software provider Alepo has deployed its WiFi Service Management Platform to facilitate the rollout and monetization of these services. Alepo has also included a self-care portal that lets consumers control and monitor their WiFi data usage.
Scheduled for a multi-phase release, the service is now live for casual users at a popular resort in the capital city of Victoria and will be rolled out to major resorts and other prominent public places. The second phase of the project will extend WiFi services to Cable & Wireless broadband and mobile subscribers with seamless WiFi offload.
Cable & Wireless has made WiFi available through both free and paid journeys. Customers can purchase volume, time, and speed-based offers and vouchers, as well as control and monitor their usage, from the self-care portal. When logged in to the portal, customers can also see the network of WiFi hotspots, special promotions from CWS, and their purchase history.
Shoaib Khan, Chief Technology Officer at CWS, said, “We’ve observed a growing level of digital sophistication of consumers. Both residents and tourists have high connectivity demands that can best be serviced by WiFi, and the ability to control their data usage through the self-care portal further augments the customer experience.”
Vishal Mathur, VP – Solution Integration, Alepo, said, “We are increasingly seeing that consumer engagement and loyalty depend on the quality of digital interaction with the operator. To that end, our advanced self-management portal for WiFi offers a consistent and complete engagement platform for CWS’s customers.”
Seychelles, an archipelago of 115 islands and home to two UNESCO World Heritage Sites, relies heavily on tourism from European countries like Germany, United Kingdom, France, Italy, and Switzerland, as well as India and the UAE.
Cable & Wireless Seychelles (CWS) is the leading telecommunications company in the country, having started by establishing the first connection from Seychelles to the rest of the world in 1983, to now being Seychelles’ provider of choice. CWS connects businesses, homes, and individuals with revolutionary state-of-the-art solutions delivered on the fastest LTE 4G+ network, the only 5G network in Seychelles, and an advanced fiber-optic link.