Amdocs, the global provider of customer experience solutions, has announced that Mtel, the largest mobile service provider in Bulgaria and part of the Telekom Austria Group, has deployed the Amdocs Master Enterprise Catalog enabling Mtel to reduce the operational IT complexity typically associated with service provider product rollouts and reduce time to market for new offers by more than 80 percent.
The new Amdocs catalog has helped Mtel cut down the number of processes required for introducing a new product, including testing processes. These are now handled by the catalog’s unique, fast-track testing environment which only performs testing on incremental product changes (e.g. progression testing), thus eliminating the need to upload the entire catalog database with each product change. In addition Mtel was also able to ease search and filtering of product information and increase free catalog space by 95 percent, providing synchronization efficiencies and cost of ownership advantages.
“Reducing time to market for new offers was a critical business imperative for us to better serve our customers,” said Horst Pertl, chief technology officer at Mtel. “With the Amdocs Master Enterprise Catalog, we can push out even complex offers, with predefined tariff plans and discounts, in less than three days from idea to production, and continue to excite our customers in an industry where innovation is happening at a pace like never before.”
“Increasingly aggressive time to market business targets have significant IT operation and cost implications, a key challenge for service providers today,” said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. “Serving as a centralized repository that consolidates and manages all products, services and their related information residing in the various business and operational support systems, whether Amdocs’, home-grown or third-party, the Amdocs Master Enterprise Catalog enables service providers to cost-efficiently address this challenge and accelerate business value.”
The successful deployment of the Amdocs Master Enterprise Catalog at Mtel builds on several years of strong collaboration between the two companies. In 2014, Mtel and Amdocs were the joint winners of the “Best Going the Extra Mile” category in the global Outsourcing Excellence Awards for their collaboration on a managed services engagement in which Amdocs is supporting Mtel’s data center, disaster recovery and business support systems operations across mobile, broadband and IPTV lines of business.