BT launches ‘BT Plus’, a range of unique converged fibre, 4G plans for homes

BT has launched BT Plus, the UK’s first converged fibre and 4G plan that gives customers BT’s fastest speeds in and out of the home with a unique Keep Connected Promise, all on one simple bill.

BT Plus gives customers BT’s fastest unlimited fibre connection available in their area, including Ultrafast fibre with an average speed of 300Mbps and a 100Mbps speed guarantee even at peak times. In addition, BT Plus customers get a free upgrade to BT’s fastest 4G and double the mobile data allowance - helping them to make the most of a fast connection in and out of the home.

BT Plus is the first product to be launched as part of BT’s commitment to keep customers connected by bringing together the best of mobile, broadband and Wi-Fi networks through first-of-their-kind converged products, with the best service and the widest choice for customers across the UK.

Pete Oliver, Managing Director of BT Marketing and Sales said: “We know our customers’ lives revolve around being connected at home and on the go, and that it’s a challenge for families to manage all of their mobile and broadband services. We’re launching BT Plus to make it easier for our customers to get the best of fibre and 4G to stay connected wherever they are, and our Keep Connected Promise means that if ever there’s a problem with your broadband – we’ll use 4G to keep your family connected while we fix it.”

Keep Connected Promise

BT is introducing the UK’s first Keep Connected Promise. If a BT Plus customer reports a fault with their home broadband, BT will switch on free, unlimited data on their BT mobiles within an hour and will also send a free 4G Wi-Fi Mini Hub to arrive the next day, with unlimited data to keep customers connected at home while their broadband is repaired.

BT’s Fastest Speeds

BT Plus will give customers Superfast or Ultrafast Fibre speeds and a free upgrade to the fastest 4G speed available on their network. Ultrafast Fibre Plus offers come with a 100Mbps speed guarantee (even at peak times), backed up with the promise of £20 compensation if the speed drops below that level. As with all BT plans, Plus customers will also enjoy free access to nearly 6 million Wi-Fi hotspots across the UK.

Dedicated Support & Broadband Price Freeze

BT Plus customers will also benefit from 24/7 dedicated UK and Ireland support as well as a Broadband Price Freeze for 18 months.

Pricing and Availability

BT Plus is available to new and existing customers from BT.com and over the phone. In addition, for the first time, BT Plus fibre will be available through EE retail stores nationwide. When taking BT Plus, customers can buy it as a bundle of fibre and mobile together or take fibre first and then add mobile later.

We have a range of offers for new and existing BT customers to make it easy to move to BT Plus.