Thales, an enabler in digital security, and triPica, creator of business support systems and user paths, have developed a mobile application that enables operators to provide their customers with an optimized and secure experience, facilitating, among other things, the management of their account in real time.
Bouygues Telecom recently adopted this innovative and flexible solution when it launched its fully digital and responsible offer called ‘source’.
Security and optimization of the customer journey are at the heart of the challenges of digital transformation. That’s why Thales has teamed up with triPica to bring the best of mobile technology to a simple and trusted user experience. Thales, with its expertise in identity management – both physical and digital – has integrated an identity verification step into the triPica end-to-end solution during subscriber registration. Technologically speaking, this involves combining the Thales ‘Trusted Digital ID’ with triPica’s digital platform, the digital ‘Business Support System’.
Indeed, any remote service provider that offers a full digital solution must be able to ensure that each new customer is who they claim to be, as soon as they register. The process involves capturing and verifying the authenticity of an official identity document, as well as a selfie to ensure the document matches the person registering.
Once this step has been completed, users can freely define the subscription of their choice, manage their options and billing, and check their consumption directly from the mobile application. This is how Bouygues Telecom was able to offer its ‘source’ package, and make it accessible in just a few clicks to any subscriber who wants to participate in the emergence of a more responsible and supportive digital world. The application, which makes it easy and secure to manage your mobile account, also allows you to financially support the associations of your choice, by accumulating ‘water droplets’ for any unused gigabyte in your package.
“It was important for Bouygues Telecom to offer an innovative and flexible solution. Thales – supported by triPica’s telecom expertise – were genuine partners who enabled us to quickly launch our ‘source’ offer. A unique solution in the telecom market achieved in a very short time-frame and focused on a fully mobile and supportive user experience.” Stéphane Allaire, Director of Innovation, Bouygues Telecom
“We are delighted to be partnering with Thales and to put our expertise in disruptive digital solutions at the service of the accelerated digitalization of operators’ offers. Our technological commitment takes on its full meaning with ‘source’, a concrete and dedicated example of an innovative and responsible initiative.” Mathieu Horn, CEO, triPica
“For years, Thales has been supporting mobile operators in their transitions, whether related to the development of the network, SIM card or the need for a fully digital solution. The user experience, identity management and the pleasure of using an intuitive and secure application are all key factors that, together with triPica, we place at the core of our innovations. We are particularly proud of the trust placed in us by Bouygues Telecom, who chose us for the launch of ‘source’. Emmanuel Unguran, Senior Vice-President Mobile Connectivity Solutions, Thales
Thales is a global enabler in advanced technologies, investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies.
The Group provides its customers – businesses, organizations and governments – in the defense, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.