Amdocs, XL Axiata Expand Partnership to Drive Managed Digital Transformation

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Amdocs, a provider of software and services to communications and media companies, has announced that XL Axiata, one of the leading Indonesian communications service providers, will deploy the amdocsONE consumer experience and monetization solution under a multi-year managed digital transformation agreement.

The agreement represents an expansion and extension of the decade-long relationship between the companies.

Under the agreement, Amdocs will modernize, automate and digitize XL Axiata’s postpaid, prepaid mobile, consumer and enterprise fixed-line businesses. The amdocsONE cloud-native open and dynamic portfolio will allow XL to digitize the sales and ordering experience, consolidate multiple catalogs into a single solution, and better manage their marketing with more targeted and intelligent campaigns, tailored to the specific needs of each customer.

Leveraging the amdocsONE microservices approach, which is delivered using DevOps practices, XL will be able to upgrade systems at regular quick intervals, bringing fast time to business value and meeting the evolving needs of the business. Amdocs will also consolidate multiple service monetization systems for enterprise and consumer fixed-line customers, providing a single convergent solution for all XL’s lines of business.

The expanded managed services agreement also includes Amdocs Smart Operations (SmartOps). SmartOps manages the hybrid IT complexity by continuously enhancing operational efficiencies using advanced automation and machine learning, coupled with an innovative implementation of Site Reliability Engineering (SRE) methodologies. This will enable XL to quickly launch new services and fully digitize the customer experience without impacting ongoing services.

“With the rapid growth of the Indonesian digital economy, our customers expect a continuous flow of innovative digital services and content combined with a superior customer experience,” said Yessie Dianty Yosetya, CTO at XL Axiata. “Our partnership with Amdocs over the years has enabled us to achieve this. Furthermore, with this managed digital transformation, we will quickly realize the objectives of our digital journey, setting a new benchmark with exciting services and experiences for our customers.”

“XL Axiata is a consumer-centric brand focused on delivering a compelling customer experience,” said Gary Miles, chief marketing officer at Amdocs. “Taking a managed service, iterative approach to digital transformation will enable XL to do this while reducing risk and costs.”