ADTRAN Boosts Quality Standards at R&D Facility in India


ADTRAN, Inc., a global provider of next-generation networking solutions, has extended its multi-site TL 9000 certification to include its high-tech engineering facility in Hyderabad, India.

ADTRAN leverages around-the-clock design and testing from the facility in order to create synergy and promote collaboration across the company’s global divisions and R&D locations.

With the rise in new and existing customer deployments, ADTRAN has seen firsthand how technologies vary among global markets. Recognizing that deployment phases, available network infrastructure and demand for services differ significantly between countries and regions, ADTRAN is using its global experience to ensure consistency across its solutions portfolio and R&D facilities. The multi-site registration—encompassing North America, EMEA and APAC—highlights ADTRAN’s commitment to providing customers with high-quality, region-specific solutions.

“TL 9000 certification sets apart vendors, such as ADTRAN, that have invested in themselves to drive the highest levels of global quality in hardware, software and services. The certifications are achieved through a rigorous audit process, with the goal of efficiently providing the highest quality ICT products and services, as well as enhancing overall customer experience,” said Fraser Pajak, CEO of QuEST Forum. “As one of the first companies in the world to achieve TL 9000 certification 15 years ago, ADTRAN has remained steadfast in their commitment to provide high quality products to their global customers.”

“As ADTRAN increases its global footprint, we’ve understood that each market is unique, making the need for standardized processes crucial to our global success. By supporting each region with solutions that best fit the needs of that particular market, we’re able to provide all our customers the same high level of service, commitment and expertise,” said Kevin Heering, senior vice president of quality and administration for ADTRAN. “By extending ADTRAN’s TL 9000 certification to include our facility in India, our global customers can remain assured that they’re receiving the world class quality of service they have come to expect from ADTRAN.”

In 1998 the Quality of Excellence for Suppliers and Telecommunications (QuEST) Forum developed the TL 9000 Quality Management System (QMS) requirements to meet ISO9001, the eight quality principles and the supply chain requirements of the global telecommunications industry. The systematic framework for hardware, software and service certifications ensures a unique and robust QMS that drives ongoing improvement and business excellence.

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