XL Axiata Selects Qvantel Digital BSS to Drive FTTH Services

Qvantel, an enabler of Digital BSS Software and Services to Communication Service Providers, has announced that XL Axiata, the providers of cellular services for Data and Telephony in Indonesia, has gone live with the Qvantel Digital BSS solution for Fixed Line (Fiber-to- the-Home).

The partnership supports XL Axiata’s commitment to rapidly address the Fixed Line (Fiber) growth in Indonesia (as XL Home). With Qvantel’s state-of-the-art technologies, XL Home will offer superior digital experiences to its customers, unified across care and commerce while simplifying operations and reducing costs.

The deployment of the new Digital BSS solution was delivered in a record time of 150 days, including data migration from the legacy system. Qvantel will continue to support this with additional extensions of functionality and continuous services.

The Digital BSS solution helps XL Axiata to optimise customer journeys across various touchpoints, enable faster time to market, improve service activation time to enhance customer experiences and increase business efficiency with process automation.

Wita Witria, XL Axiata Group Head Special Projects, said: “As a leading data service provider in Indonesia, we are always looking for opportunities to provide better services and experience to customers with continuous improvement in our operating business support systems supported by experienced partners. We are expecting the partnership with Qvantel will support our move in delivering the home broadband digital entertainment services.”

Mikael Lundman, Qvantel Chief Commercial Officer, said: “We are pleased that XL selected Qvantel as a partner to bring our technology and experience to the growing Indonesian market and to provide trusted, customer-centric solutions for exceptional service and satisfaction.”

Ajay Singh, Qvantel Program Director - Customer Transformation, said: “The journey with XL Axiata has been focused towards transforming the existing Fixed Line (FTTH) End 2 End business process using Qvantel’s state-of-the-art BSS solution. In this, we succeed in fully automating the broadband service customer lifecycle for optimal user experience and with industry best practices.”

XL Axiata is a part of the Axiata Group, with more than 17 years of experience operating in the Indonesian market and a robust subscriber base of 55.1 million, which covers more than 93% of the population throughout Indonesia.