West Carolina Tel Taps Centina to Enable End-to-End Service Assurance

Centina, a provider of network management and strategic assurance solutions for operators undergoing digital transformation has been selected by West Carolina Tel (WCTEL) to assure their networks as they look to provide their customers with the fastest, most reliable communications available today.

WCTEL provides voice, data, video, wireless and security services in western South Carolina.

WCTEL selected Centina’s vSure® solution for end-to-end network and service assurance with a focus on assuring ethernet services and adhering to service level agreements (SLA). As part of a continual effort to improve customer service, vSure will also be used to provide Customer Portals and as the main displays for network health in WCTEL’s new state-of-the-art network operations center (NOC). In addition, WCTEL plans to leverage vSure to provide a managed NOC service to other service providers.

“We are proud to be a part of the ongoing investment WCTEL is making in their operation,” said Jim Odom, Vice President of Sales, Americas at Centina. “vSure was a strategic decision for the company looking to improve customer experience and prepare for the future.”

The majority of WCTEL's customers are served via a state-of-the-art fiber to the home network. This network enables WCTEL to offer symmetrical Internet speeds of up to 1 Gbps. The fiber investment was recognized by NTCA designating Abbeville as a smart rural community.

“We selected vSure because it was the best fit for our transformation. The solution is quick to deploy and easily managed. It offers a single view of our entire network and is scalable to meet our growing needs,” said Jeff Wilson, CEO at WCTEL.