Telstra taps Nokia to drive enhanced automation, customer experience

Nokia and Telstra have deployed Nokia Orchestration Center to build a reusable platform ‘as a service’ enabling Telstra’s internal network domains faster time to market and an enhanced customer experience.

In a global first deployment, the rollout allows Telstra to fulfil services in a more streamlined way by taking advantage of Nokia’s Unified Inventory solution; and providing discovery, reconciliation and ongoing synchronisation of network and service assets in near real-time.

It also supports Telstra’s T25 ambition to find innovative ways to deliver AI and data automation across all network types with Virtual Domain Manager the first internal network domain to be onboarded onto the offering.

Leveraging standards-based TM Forum APIs, Orchestration Center offers a single, multi-tenanted platform to onboard new tenants and orchestrate the design and deployment of services across multiple technology domains.

The solution is part of Nokia’s Digital Operations software suite and is based on a collaborative delivery model, with Telstra using Nokia’s open software development kits (SDKs). With its open platform approach, the solution enables Telstra to easily reuse the capability to support new use cases.

It is deployed on the public cloud and integrated into Telstra’s Continuous Integration, Continuous Delivery (CI/CD) pipeline.

Lakshmi Easuwaran, Group Owner Orchestration, Enablement and Shared Technologies at Telstra, said: “Nokia Orchestration Center has helped us to build a true cloud-native, reusable and shared Platform-as-a-Sevice (PaaS) offering (also known as Domain Enabler as a Service) for our internal network domains. Our customers not only benefit from an improved experience but it will help us unlock new business opportunities by being able to introduce new products quickly and seamlessly.”

Hamdy Farid, Senior Vice President, Business Applications at Nokia, said: "We are delighted to support Telstra, our longstanding partner, in its journey to evolve its operations. Our Digital Operations Center software allows Telstra to leverage automation to manage complexity, improve operational efficiency and reduce time to market in offering new products and services."