Topic: ServiceNow

Vodafone Business and ServiceNow, the AI platform for business transformation, announced an expansive five-year strategic collaboration to launch the next era of AI-powered service management. The solution is designed to transform the service experience for millions of business customers with industry-leading AI capabilities on the ServiceNow Platform that enable Vodafone to resolve queries, detect and fix service anomalies and deploy tools, faster.

RADCOM Ltd. has announced the integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow, leveraging AIOps (the use of AI technology to automate Operations) to offer advanced automated complaint resolution.