Topic: Salesforce

Ribbon Communications Inc., a global enabler in real-time communications technology, IP routing and optical networking solutions, has announced that Salesforce is partnering with Ribbon for its proven Session Border Controller Cloud Native edition (SBC CNe) and Policy and Routing Engine (PSX) in the public cloud to accelerate time to market for its new agentic AI contact center offering, Agentforce Contact Center.

Bandwidth Inc., a global cloud communications software company, has partnered with the newly launched Agentforce Contact Center. The boundaries between CRM systems, contact centers and...