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Topic: omnichannel capabilities

Telecom Services

Ravensdown taps Vodafone to enable omnichannel capabilities

Telecomdrive Bureau - 0
New Zealand co-operative Ravensdown had an aging call centre platform that was expensive to make changes on, was unable to bill based on consumption,...
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Enterprise

Windstream debuts omnichannel capabilities within CCS platform

Telecomdrive Bureau - 0
Windstream Enterprise (WE), a managed communications service provider, has announced new omnichannel capabilities within its OfficeSuite UC· Contact Center Service (CCS) platform to connect...
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