Topic: Customer Experience

BBK, an enabler in retail and corporate banking in the Kingdom of Bahrain, and CrediMax, a wholly owned subsidiary of BBK, have announced the signing of a strategic Memorandum of Understanding with Batelco by Beyon, Bahrain's leading telecommunications provider. In line with the MoU, the three parties will collaborate to deliver an enriched experience to customers through a suite of integrated digital and value-added services.

Verint, The CX Automation Company', has announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centers.