Topic: customer engagement

GOCare, a SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced that Highland Telephone Cooperative (HTC), a long-standing telecommunications provider serving communities across Tennessee and Kentucky, has partnered with GOCare to modernize its customer engagement strategy and bring a new level of responsiveness and convenience to subscribers.

Twilio, the customer engagement platform that drives real-time, personalised experiences for today's leading brands, announced that Fresha, a leading booking platform for the beauty and wellness industry, is building deeper customer trust and driving significant business growth by adopting Rich Communication Services (RCS) messaging, powered by Twilio and Google.