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Topic: Contact Centre

Contact Center

BT commits multi-million-pound investment for contact centre in Plymouth

Telecomdrive Bureau - 0
The EE contact centre in Plymouth is set for a multi-million refurbishment as BT committed its long-term future to the city and announced plans...
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Applications and Content

How Optus is Reinventing the Contact Centre Experience

Telecomdrive Bureau - 0
Optus has announced an industry-changing transformation in their customer service space through the introduction of the 'Community of Experts' program whereby within 6 months...
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