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Topic: contact centers

Contact Center

TechSee Picks BrightContact to Bring Visual Agentic AI for Contact Centers

Telecomdrive Bureau - 0
TechSee, the global leader in Visual Agentic AI for customer and field service, announced a strategic partnership with BrightContact, a Netherlands-based CX advisory and...
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Contact Center

Lumen expands partnership with Genesys

Telecomdrive Bureau - 0
Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data security, functionality,...
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TelecomDrive is an effort to create a unique content focused platform for the telecoms and communications segment. This online publication is reaching out to key stakeholders in India, SAARC, MEA and Asia Pacific region covering telecom operators, video service providers, ISPs, government bodies, regulatory boards, MSOs, VAS players and the vendor ecosystem.
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