Topic: ConsumerLab
Ericsson Report: Consumers prompting operators to deliver the ‘one-click experience’
When it comes to measuring customer satisfaction, telecom operators generally score favorably. However a new report from Ericsson ConsumerLab suggests the tide is turning,...
How Smartphone Enabled Online Sharing is Increasing User Influence Over Companies
According to the latest report by Ericsson ConsumerLab, 51 percent of smartphone users have confirmed that·sharing online has increased their influence over companies.The topic...
