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Topic: Call Centers

Business

Best 8 Knowledge Management Systems for Call Centers

Telecomdrive Bureau - 0
Call centers are real-time operations. Every second matters, every misstep compounds, and every inconsistency shows up in the customer experience.
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People

Charter Promotes Tony Guevara to SVP, Sales Call Centers

Telecomdrive Bureau - 0
Charter Communications, Inc. has announced the promotion of Tony Guevara to Senior Vice President, Sales Call Centers. Guevara, who currently oversees the company's inbound...
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