Topic: BT Group
BT Group Announces Changes in Top Leadership
Announcing changes in top leadership, BT Group plc has revealed that Jon James has been appointed CEO of BT Business, as it becomes focused on the UK, and a member of its Executive Committee. He will start in his new role on 3 March 2025.
BT Group picks Sprinklr to elevate customer experience with AI
BT Group is transforming customer support through the integration of AI and Gen AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform significantly enhances the EE and BT customer experience through conversational AI.
