Topic: BT Group
BT Group Selects Verint to Elevate Customer Experience
Verint, The CX Automation Company', has announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centers.
First Minister opens BT’s new office in Dundee
Scotland's First Minister, John Swinney, officially opened BT Group's office in Dundee, which marks the end of the project which has seen the company investment in a brand new, long-term office in the city.
