Topic: AI agents
Vonage Partners with Avaamo and Syndeo to Launch Industry Specific AI Agents
Vonage, part of Ericsson, has launched vertical-specific AI intelligence in the contact center. Through strategic partnerships with agentic AI solution providers Avaamo for Healthcare and Syndeo for Financial Services and Retail, Vonage is embedding vertical-trained AI agents directly inside Vonage Contact Center (VCC).
Trust key factor for acceptance of AI agents: Telekom
AI agents, programs that perform tasks independently, are becoming the next big technology trend, with 39 percent of consumers already actively using them or considering using them. At the same time, 75 percent of the IT decision-makers surveyed expect customers to increasingly use AI agents for certain service issues in the future.
