Presbyterian Support Central taps Spark to modernise mobility management

Presbyterian Support Central (PSC), a not-for-profit organisation dedicated to supporting elderly and vulnerable New Zealanders, has implemented Spark's Modern Mobility solution to improve end-user technology experience and boost productivity.

With more than 1,000 employees in Enliven and Family Works across the central and lower North Island, including dedicated frontline teams comprising nurses, healthcare assistants, cleaners, counsellors, and social workers; maintaining technology was a significant challenge as antiquated technology and persistent device issues were impeding the organisation's productivity.

"It's important our people have the right technology and tools to enable them to do their job and continue to focus on the best outcomes possible for our residents and clients, rather than troubleshooting technology problems, which can also detract from more impactful IT support and services," says Jonathan Gan, General Manager of Business Services and Sustainability at Presbyterian Support Central.

"As a charity, we don't have big budgets to continually invest in new technology, especially when it comes to purchasing hardware outright and in large volumes. Consequently, we were faced with an aging fleet of devices that were not only prone to frequent malfunction but also required an inordinate amount of our frontline workers' time to troubleshoot, time that could be better spent serving our residents and clients."

To address these challenges, Spark worked with PSC to implement a comprehensive mobile management solution that would enhance the user experience for employees contending with outdated technology and help alleviate the burden on its IT team. Frontline employees can now connect seamlessly without typical issues from slow devices, while the efficiency gains have enabled PSC’s small digital and ICT team to refocus on critical tasks with Spark's ongoing support.

Jonathan adds, “What Spark have really partnered with us on is understanding who we are as a business and in supporting our mission. They know us. They know who we are, and how we’re trying to deliver for needy and vulnerable New Zealanders.”

Liz Urquhart, General Manager for Managed Services at Spark says this project with Presbyterian Support Central demonstrates Spark's commitment to supporting customers through innovative mobile management solutions to help unlock productivity and improve business outcomes.

“We're proud to work with Presbyterian Support Central and to have played a role in their connectivity transformation. What sets Modern Mobility apart is our end-to-end service management where we onboard, stage, refresh, repair or replace devices as well as offer end-user support and device lifecycle management. We collaborate with our customers as we work with them to improve overall customer experience and evolve our services together according to their business needs."

For more than 110 years, PSC has been a cornerstone of support for communities in the Taranaki, Whanganui, Horowhenua, Manawatu, Wairarapa and the greater Wellington regions. Through Enliven, PSC manage rest homes and retirement villages, offering a variety of services that promote positive aging; while Family Works delivers crucial social services tailored to families and youth.