Ooredoo Group Taps Icertis to Drive Digital Transformation

Icertis, the contract intelligence company that pushes the boundaries of what’s possible with contract lifecycle management (CLM), has announced that Ooredoo Group will use Icertis Contract Intelligence (ICI) as part of the company’s enterprise-wide digital transformation.

The initiative will streamline contract management across the company’s headquarters in Qatar, as well as operations in Algeria, Kuwait, Maldives, Myanmar, Palestine, and Tunisia, supporting long-term growth.

“A key pillar of Ooredoo's corporate strategy is to evolve today’s core business and build a smart telco, thereby further digitizing our operations and accelerating growth. To achieve this, we are partnering with world-leading providers to help us consolidate business applications on a common platform across our operating companies around the world,” said Christian Friedrich Linhart, Group Chief Procurement Officer, Ooredoo Group. “We are very happy to have selected Icertis for its telecommunications industry expertise, AI capabilities, and extensive SAP partnership and integrations, which offer us a single-team approach to enterprise-wide contract intelligence."

As part of its enterprise-wide transformation, Ooredoo is implementing the latest cloud-based business applications, including ERP, HCM, SCM, Telecommunications Expense Management, and CLM, to enhance the experiences of its customers, employees, and suppliers through integrated and end-to-end processes, systems, automation, and optimization.

Given the role that contracts play across myriad critical business processes, contract intelligence is central to the company’s digital transformation. Ooredoo will integrate the Icertis Contract Intelligence CLM platform with SAP Ariba and SAP S/4HANA, to gain greater business insights by leveraging the critical data within contracts. Ooredoo will also use the ICI NegotiateAI application, which uses artificial intelligence to optimize contract negotiation, reduce risk, and negotiate better outcomes.

“Contracts touch every part of the enterprise—every persona, every system, and every network. They define how a business runs and govern every dollar in and out of the enterprise,” explained Anand Veerkar, Chief Revenue Officer, Icertis. “Icertis transforms these powerful documents into structured, connected, and on-demand data to deliver intelligent contract authoring, automation, and insights. With Icertis Contract Intelligence, Ooredoo and other market-leading innovators can ensure the intent of every contract is correctly memorialized and fully realized across the enterprise, driving competitive advantage and growth.”