U.S. consumers send and receive roughly 20 billion text and media messages a day, and on any given day, Verizon detects and blocks millions of those as unwanted spam text messages.
Spam texts are all those unwanted messages that customers did not agree to receive. Just as Verizon continues to combat robocalls on behalf of our customers — 20 billion blocked to date — we are working diligently to crack down on pesky spam texts and have put a number of tools in place to prevent them from ever reaching you.
How Verizon helps prevent spam texts from ever reaching customers
On behalf of its customers, Verizon has been intercepting spam texts for years. And in recent months, Verizon has added additional tools to its arsenal to address newer threats: it has implemented specific systems at the network level and have deployed targeted tools to monitor and block spam.
For example, one of its tools helps identify unusual behavior from new numbers, which allows the company to act faster on suspicious numbers that send out an unusual number of texts. With the help of automation, its systems are reviewed and updated regularly to take action against new threats, which pop up regularly.
Verizon also partner with leaders and suppliers in the security and anti-abuse industry to tackle the proliferation of spam, phishing and other abuses. These partnerships give us access to global threat intelligence and software to mitigate ever-evolving threats.
What customers can do if they receive a spam texts
Despite the ongoing efforts and advancements, customers may still receive unwanted spam texts, but now they can also play a big role in managing and blocking spam. Should a spam text come through, customers can — and should — report it by forwarding to 7726 (spam) on their mobile phones.
By reporting the spam, we can identify those specific violations and strengthen our defenses to block spam. Customers can find additional information and instructions on how to forward spam in the security section.
Additional tips to protect:
Be careful with your number and email. Only share your phone number and email address with people you know.
Be suspicious of any unsolicited messages. Don’t ever click on links in an email or text message that goes to a website unless you are absolutely sure it is authentic.
Slow down. Criminals want you to act first and think later. Legitimate organizations will never ask for personal details via email or text message.
Verizon’s commitment to protecting customers
Verizon’s work to combat robocalls has led the industry, with over 80 million customers protected from over 20 billion unwanted calls and counting. Visit “Protecting Customers from Robocalls” to learn more about our ongoing work to help prevent these pesky calls and tools to help block or avoid robocalls.
