Delta Air Lines Picks T-Mobile as Preferred Mobility Partner

Delta Air Lines has named T-Mobile as its preferred mobility partner, uniting America’s most awarded airline with America’s most awarded 5G network. Over the span of this long-term agreement, Delta will move more than 60,000 lines to T-Mobile and deploy a T-Mobile 5G hybrid network at their Atlanta headquarters to strengthen operational efficiency and enhance customer service.

Delta is consistently recognized for excellence in everything from customer experience to operational performance. It’s all because Delta continually pushes the limits to enhance the travel experience for its millions of customers. By leveraging the nation’s largest, fastest 5G network, Delta aims to improve operations across nearly every part of the journey — from check-in and boarding to departure, arrival, baggage handling and beyond.

"Connecting the world also means harnessing world-class connectivity,” said Ranjan Goswami, SVP of Customer Experience Design, Delta Air Lines. “Our collaboration with T-Mobile is unlocking how we serve customers at each step of their journey and ensuring our people have all the information they need at their fingertips to deliver the elevated and welcoming experiences Delta is known for.”

Through this partnership, Delta will accelerate its efforts to enhance connectivity across several of its frontline teams using 5G smartphones, tablets and ruggedized devices — ultimately taking the customer experience to higher altitudes.

Many of Delta’s flight attendants, airport customer service agents and ground crews will use superfast 5G speeds to facilitate above-wing and below-wing activities such as pre-flight and post-flight procedures, aircraft servicing, catering, baggage handling, maintenance and more.

Once implemented, pilots will experience improved connectivity to existing digital tools and resources globally, such as electronic flight bags containing weather information and dispatch services.
Delta Sky Club ambassadors will gain advantages from 5G connectivity and communications with above-wing staff for better service delivery and customer satisfaction.

Additionally, a dedicated 5G hybrid network from T-Mobile’s 5G Advanced Network Solutions will boost Ultra Capacity 5G performance for corporate employees at Delta’s headquarters in Atlanta. This will offer comprehensive 5G coverage indoors and outdoors to support fast and reliable connectivity vital for operations across the entire Delta campus, including hangars and technical operations.

“Delta and T-Mobile have a lot in common. We’re both passionate about connecting people and places and delivering exceptional customer experiences along the way,” said Callie Field, President, T-Mobile Business Group. “As the leading 5G network in 20 of the nation's busiest airports, we’re eager to put our solutions to work for the benefit of Delta customers and employees.”