Bulgaria's Vivacom Extends Partnership with Netcracker

Netcracker Technology announced that Vivacom, an affiliate of United Group, will consolidate on Netcracker Revenue Management, part of the Netcracker Digital BSS product suite, across postpaid mobile and fixed lines of business for all B2C and B2B customers.

Vivacom, Bulgaria’s leading telecommunications service provider, was the first in the country to launch nationwide 5G. Vivacom will leverage Netcracker Converged Rating & Charging and Netcracker Customer Billing Management as the foundation for its revenue management system.

“Throughout our successful partnership, Vivacom has relied on Netcracker’s next-generation solutions to support our business needs,” said Andrija Derežić, Group CIO of United Group and Vivacom. “The functionality, stability and integration with surrounding systems offered by Netcracker provide valuable support for both current and future projects and deliver the best possible experience to our customers. In this way, we and our customers will experience a more secure and stable system.”

“We are excited to extend our long-term partnership with Vivacom,” said Benedetto Spaziani, GM at Netcracker. “We are honored by the trust placed in us by Vivacom as it continues to grow and create a superior customer experience, and we look forward to more success in the future.”

Rapid digitization is disrupting the status quo of today’s communications markets. Constantly evolving customer needs and behaviors require service providers to adapt quickly and diversify their businesses to deliver the outcomes that their customers expect.

Building digital ecosystems, anticipating customer requirements and delivering a digital-first experience are essential for service providers to accelerate innovation, expand into new markets and become the disruptors in the 5G era.