Tata Consultancy Services (TCS) has been selected by Telef·nica Germany, an integrated telecommunications provider in Germany, to help the latter transform its end to end service assurance applications and processes within its Operations Support Systems (OSS) stack and further enhance customer experience.
Telef·nica Germany envisions driving innovation with continuous digital transformation to enhance people's lives and deliver connectivity to individuals and businesses. Towards realizing this vision, the telecom operator selected TCS as its transformation partner to build a future-ready OSS to offer customers a reliable, resilient, and secure network experience.
TCS will leverage best-in-class methodologies ' Agile, DevOps, Continuous Integration, and Continuous Deployment, and Continuous Testing (CI/CD/CT) framework and its deep cloud expertise to modernize the OSS service assurance application estate using cloud-native technologies and AI/ML to predict and pre-empt network faults. This will enable Telef·nica Germany to implement zero-touch cloud-based operations and provide consumers with a more resilient network service. The reimagined service assurance processes will result in faster turnaround times and a transformed customer experience.
Telef·nica Germany Picks TCS for OSS
Additionally, the new future-ready, simplified service assurance systems within Telef·nica Germany's OSS landscape will help accelerate the launch of newer products, including new 5G-based growth areas, with near-zero downtime.
'We are excited to partner with TCS to re-engineer our service assurance landscape as we transform towards a future-ready customer experience. Telef·nica Germany's technology and innovation leadership, coupled with TCS' deep domain competencies and proven digital capabilities, will strengthen and accelerate Telef·nica Germany's digital transformation towards ·best Telef·nica ever·,' said Mallik Rao, Chief Technology & Information Officer, Telef·nica Germany.
'TCS is delighted to expand its partnership with Telef·nica Germany to transform its customer experience with a reimagined service assurance landscape. Our deep contextual knowledge, proven digital transformation capabilities and partner ecosystem will propel Telef·nica Germany’s transformation,' said V Rajanna, Global Head, Communications, Media, and Technology Business, TCS.
Present in Germany since 1991, TCS currently partners with over 100 leading German corporations in their growth and transformation journeys. TCS has been ranked the fastest-growing IT service provider in Germany. Additionally, it was named the number one IT service provider in customer satisfaction by CXOs in a survey by Whitelane Research. TCS was also recognized as a top employer in Germany by the Top Employers Institute.
