StarHub Boosts Customer Experience with 5G SA Trial

StarHub Mobile customers can now tap into the full potential of 5G technology through StarHub’s free 5G Standalone (SA) market trial.

With StarHub switching on 5G SA coverage across the island from today, new and re-contracting Mobile+ and Biz+ subscribers with StarHub’s 5G SIM cards and compatible devices can be amongst the first to experience and enjoy enhanced mobile experiences, from streaming to gaming and surfing at blazing speeds, and crystal-clear quality calls.

Existing Mobile+ and Biz+ subscribers will also be provisioned with 5G SA access. StarHub will progressively reach out to these customers with information on how to receive brand-new 5G SIM cards free-of-charge. They will join the thousands who have already hopped on board since distribution started last month for re-contracting and new customers. For utmost convenience for customers, StarHub will deliver the 5G SIM card right to their doorsteps for free. Details of StarHub’s 5G SA plans will be shared in due course, after the completion of the free market trial.

“We were the first to launch 5G in Singapore. We are breaking the mould again, taking the next step beyond 5G connectivity to thrill our customers through game-changing 5G SA mobile experiences across content and entertainment, supplemented with exclusive partnerships and products including Disney+ and NVIDIA GeForce NOW cloud gaming. We are bringing our customers the power to be connected, entertained, and productive in the palm of their hands, with the goal of enriching their digital lives,” said Nikhil Eapen, Chief Executive, StarHub. “Connectivity is the bedrock of our digital platform and StarHub was rated outright winner in Video Experience and Download Speed Experience by Opensignal[1] and scored highest in Mobile in the latest Customer Satisfaction Index of Singapore study. We will deliver the best 5G SA mobile experiences that delight our customers and empower their lives.”

StarHub 5G SA operates on an independent network infrastructure designed and deployed solely to enable 5G, providing an increased data capacity and bandwidth to connect a massive number of devices. This means that customers will be able to experience an ultra-responsive and low-latency network on compatible devices. A wide selection of supported devices will soon be available to customers as manufacturers push out 5G SA software updates and launch new models in the coming months.

As part of the market trial, StarHub 5G SA signals will beam across select high-traffic locations, including Ang Mo Kio, Bishan, Clementi, Sengkang, Pasir Ris, Tampines, Bedok, Woodlands, Paya Lebar, Punggol, Pioneer, Orchard, as well as the Central Business District and Marina Bay Financial Centre. In addition, StarHub is continuing the expansion of its existing 5G network into more indoor areas, covering popular shopping malls including Tampines Mall, Plaza Singapura, Jurong Point, VivoCity, ION Orchard, JEM, Causeway Point, and NEX. StarHub will continue intensifying rollout in step with customers’ data traffic demands, guided by network usage insights.

In July 2021, StarHub has also launched Biz+ MaxMobile plans for enterprise customers to enjoy 5G WiFi anywhere. Available from as low as $30 monthly and paired with the portable Linksys 5G Mobile Hotspot, customers on the Biz+ MaxMobile plans will be able to simultaneously connect multiple devices to an ultra-fast 5G network, creating a next-generation office-on-the-go experience for their mobile workforce. Customers can visit www.starhub.com/5g-maxmobile for more information on the Biz+ MaxMobile plans.

On top of giving customers unrivalled connectivity, StarHub’s 5G SA network will also enable gamers to enjoy flawless, lag-free gameplay when cloud gaming on NVIDIA GeForce NOW Powered by StarHub. This service allows customers to play the most demanding games as long as they are connected, without the need for huge storage space or dedicated gaming hardware. Customers can register their interest on www.starhub.com/geforcenow to be the first to receive updates on an upcoming trial.

In preparation for the restart of international travel, StarHub has soared ahead with the largest 5G roaming footprint, offering customers 5G data access on up to 19 overseas mobile networks in 13 destinations. With StarHub DataTravel, customers can surf, snap and share within a single destination or across multiple borders for a flat fee from as low as $5. Completely hassle-free, customers’ phones will connect to the right mobile networks automatically without the need to manually search for or lock their phones to a specific preferred network.