Vodafone Idea Strengthens Relationship with IBM to Enhance Customer Experience

Vodafone Idea Limited has signed a multi-million-dollar five-year agreement with IBM to deliver an enhanced customer experience to millions of connected consumers and businesses in India.

In addition, this engagement will also contribute to Vodafone Idea’s merger synergy objectives by reducing its IT related costs.

The collaboration will provide Vodafone Idea with a hybrid cloud based digital platform to enable more intimate engagement with its over 387 million subscribers (as of December 31, 2018), enhancing business efficiency, agility and scale plus simplification of its business processes. We believe that this new infrastructure platform will remove constraints to the exponential growth of data usage driven by increasing consumption of video, streaming and digital commerce.

Vodafone Idea is collaborating with leading global technology partners including IBM to deploy new age technologies with built-in customizations and novel innovations. We believe that use of IBM’s Hybrid and Multicloud, analytics and AI security capabilities will accelerate Vodafone Idea’s progression to an open, agile and secure IT environment. It will also provide a platform for fast-track joint initiatives in AI and IOT.

“Delivering better customer experience through digital medium is one of the focus areas for Vodafone Idea, said Balesh Sharma, CEO, Vodafone Idea Limited, speaking about the renewed strategic relationship with IBM. “This five-year collaboration with IBM, opens new opportunities for us to partner together in domains like cloud, AI and IoT. We will also be able to leverage collateral from the cloud partnership already announced between Vodafone and IBM in Europe. Achieving synergies post-merger from the combination of Vodafone India Limited & Idea Cellular Limited is a strategic priority for us and we continue to be ahead of track.”

All of Vodafone Idea’s customers, from consumers to enterprises, will have to embrace the challenge of digital disruption over the next years. We believe that this agreement builds the foundation for both companies to address these emerging opportunities, while ensuring a continued high level of service for its customers.

IBM will continue to seamlessly deliver enhanced services for Vodafone Idea leveraging its prior capabilities with Vodafone India and Idea Cellular. It will consolidate applications, and infrastructure including Data centers, Disaster Recovery Centers, and further accelerate existing Cloud usage. Solutions deployed by Vodafone India Limited and Idea Cellular Limited earlier will be merged and big data capabilities be enhanced.

Vodafone Idea will also leverage Dynamic Automation and Robotic Process Automation to drive efficiency and standardization across IT operations. AI and machine learning based Cognitive Solutions aim to provide Vodafone Idea with a secure environment ensuring regulatory compliance, intelligent threat detection, and data protection.

IBM is also supporting Vodafone Idea with an option of extended flexible payment plan structure for the term of the contract through IBM Global Financing, its wholly owned subsidiary.