Turkcell taps DOCOMO Digital’s AI-driven solutions to grow digital services

Turkcell, Turkey’s dominant telecom carrier has partnered with DOCOMO Digital, the preeminent mobile commerce enabler to bring the power of artificial intelligence to further fuel the growth of its digital services business.

Turkcell and DOCOMO Digital have been working closely for the past five years to ensure that nearly 34 million mobile subscribers, both pre and post-paid, can pay for popular apps and digital content in a secure and convenient way through their monthly phone bills or top-ups.

Now with DOCOMO Digital’s AI-powered “Billing Risk Manager”, Turkcell can dynamically forecast, manage and mitigate direct carrier billing-related bad debt. The tool enables Turkcell to adjust user spending and subscriptions based on real-time monitoring of user behavior. The tool’s simulator model continually learns and adjusts bad debt thresholds based on transactions data and Turkcell policies, thereby helping Turkcell plug revenue leakage from its OTT business.

"Turkcell has always been a frontrunner in the adoption of leading-edge technology, and our latest partnership with DOCOMO Digital once again demonstrates our ability to bring the best of digital services to our subscribers, underpinned by robust risk management. This will further accelerate the uptake of apps and digital content.”, said Onur Güven, Director of Customer & Product Management at Turkcell Payment Services or Paycell.

“DOCOMO Digital is committed to removing friction from mobile commerce for our partners like Turkcell and we believe Billing Risk Manager will help bolster Turkcell’s digital business with more robust risk management in the direct carrier billing area.”, said Dheeraj Soni, President of DOCOMO Digital’s Payments business.

Turkcell is a converged telecommunication and technology services provider, founded and headquartered in Turkey. It serves its customers with voice, data, TV and value-added consumer and enterprise services on mobile and fixed networks.

With more than 33 million subscribers and 20,000 employs, Turkey’s dominant telecom operator has rapidly been expanding in the region with strategic partnerships.