FNP taps Comviva to enhance payment experience

FNP (Ferns N Petals), India’s leading and most preferred gifting platform, in partnership with Comviva, has introduced a next-generation payment experience designed to make transactions faster, simpler, and more secure. Built on Comviva’s cutting-edge mobiquity® ONE orchestration platform, the solution integrates seamlessly into FNP’s ecosystem, ensuring a smooth and reliable checkout process for customers.

For FNP customers, this means fewer payment failures, more payment choices, and a frictionless experience when selecting the perfect gift. The platform supports multiple payment methods, including UPI, wallets, net banking, and cards, catering to the diverse preferences of millions of FNP users.

“At FNP, every innovation we undertake is centred on enhancing the customer experience,” said Chirantan Sharma, Head Product Management, FNP. “This new payment platform powered by Comviva has already shown significant improvements in success rates and efficiency, reinforcing our commitment to seamless gifting journeys. We’re confident this will add immense value to our customers, ensuring that payments are effortless and secure.”

The integration of Comviva’s mobiquity® ONE platform brings several advancements to FNP’s payment infrastructure such as AI-Driven Smart Routing which helps reduce the transaction failures by optimizing payment routing in real time. It also enhances the overall operational efficiency by lowering costs through intelligent orchestration across payment gateways. The Comviva platform enables a seamless adaptability for customers by supporting diverse payment methods and integrating effortlessly with FNP’s systems.

Srinivas Nidugondi, EVP and Chief Operating Officer, FinTech solutions at Comviva, added, “Our partnership with FNP exemplifies how technology can transform not just payments, but the overall customer journey. Our mobiquity® ONE platform is designed to elevate operational efficiency while delivering a delightful and seamless customer experience. This collaboration is a testament to our commitment to empowering merchants like FNP to set new standards in digital payments.”