Tata Communications Expands its Unified Communications Portfolio

Tata Communications has expanded its unified communications (UC) portfolio with the launch of three new UC solutions: InstaCC Global, Hosted Lync, and Click2RTC services.

Working with a number of leading industry partners including Sightcall, Acano, Sonus, Hookflash, Media Network Services, and Voicebase amongst others, Tata Communications continues to build on its innovative suite of UC services, supported by its tier 1 global network infrastructure to deliver world-leading connectivity, collaboration and productivity.

The addition of InstaCC Global™, Hosted Lync and Click2RTC™ services to Tata Communications’ UC portfolio brings together multiple technology platforms to enable seamless and ubiquitous applications and services with integrated voice, video, chat and presence, delivered from the cloud and accessible through a rich set of APIs and software development kits (SDKs).

Anthony Bartolo, President, Unified Communications and Mobility, Tata Communications, says, "As businesses grow and expand domestically and internationally, they need a sophisticated way to manage their communications and collaboration - however the ability to connect instantly is both a benefit and a challenge. Our approach to UC is to equip organisations with choice through the breadth and depth of our solutions and in-built interoperability to fully realise the potential of a connected world. We have created this approach in partnership with an incredible set of companies, allowing us best-in-class UCaaS cloud-based solutions to market for customers across the globe.”

InstaCC Global™

The first deployment of its kind, InstaCC Global™ service is a true cloud platform for omni-channel contact centre services, deployed across Tata Communications’ world class network infrastructure. InstaCC Global™ service enables businesses and outsourced service providers to manage contact centre requirements across the globe, across multiple delivery centres, with consistent customer experience and complete control. As a result, contact centre businesses will be able to achieve the uptime, performance, scalability, and resiliency needed for business critical applications with minimal up-front investment, and the flexibility to ramp costs with usage.

InstaCC™ service is a complete solution for global contact centre requirements, enabling an omni-channel contact centre experience on cloud-based Voice Portal. Customer administrators will now be able to enjoy unprecedented levels of visibility and control through unified reporting and unified management portals.

Click2RTC™

Click2RTC™ (Click to Real-Time Communications), a contextual cloud communications service, enables a new level of visual collaboration. With Click2RTC™service, businesses can instantly connect with their customers and mobile workforce through voice, chat and visually collaborate directly from their website and from within mobile applications.

The new solution brings together a full suite of RTC APIs, Android/iOS software development kits (SDKs) and comprehensive developer support, with real time communication capabilities underpinned by Tata Communications’ tier 1 global network. With this new solution, organisations will be able to easily embed voice, video, presence, chat and augmented reality into almost any process, interaction or stakeholder engagement. This will ultimately increase mobile workforce efficiency, customer engagement and loyalty through an enhanced visual collaboration experience.

Developed in partnership with Sightcall, Acano, Sonus, Hookflash, Media Network Services, and Voicebase for unparalleled RTC features, interoperability, price flexibility and scalability, the Click2RTC™ contextual cloud communications partner ecosystem capitalises on Tata Communications’ global reach and carrier grade reliability based on its core network and infrastructure.

Hosted Microsoft Lync®

Tata Communications’ Hosted Lync service offers Unified Communications as a Service (UCaaS) based on a Microsoft Lync unified communications platform. The service offers unprecedented scalability and resiliency through a globally distributed architecture running on Tata Communications’ tier 1 network and infrastructure. A per-user pricing model allows for rapid, flexible deployment, with reduced cost, complexity, and risk, and organisations get full visibility and control through a comprehensive set of management and reporting tools.

OJ Winge, CEO, Acano says, “Our distributed bridging architecture enhances the offer by allowing custom integration and delivering a level of confidence that the solution deployed meets the exact needs of each customer, We are proud to have Tata Communications as a tier 1 service provider partner and are confident that jamvee™ will positively impact the enterprise market.”

Tata Communications’ UC portfolio is underpinned by the company’s global network / data centre infrastructure and voice services – guaranteeing carrier grade reliability. Today, the company owns and operates the largest wholly-owned subsea cable network in the world and more than 24% of the world’s Internet routes travel over Tata Communications’ network. The company is the only tier-1 provider that is in the top five by routes in five continents.