StarHub, PCCW Solutions forge strategic partnership

StarHub, a Singapore based company that delivers world-class communications, entertainment and digital solutions, and PCCW Solutions, the IT services flagship of PCCW Limited, have entered a strategic technology partnership that will optimise StarHub’s IT operations, lower costs and accelerate its technology transformation.

The companies will work together and leverage each other’s deep industry and technical domain expertise to deliver meaningful user experiences for customers’ evolving needs.

As part of StarHub’s overall strategic transformation journey to accelerate its digitalisation efforts, PCCW Solutions was selected as its IT technology transformation partner.

This partnership will lead to rationalisation of legacy IT platforms and systems, and the delivery of agile, new IT capability to enable simplification of processes and operations. This will result in enhanced customer experience and quicker time to market.

PCCW Solutions will leverage its extensive telecom experience to operate StarHub’s IT applications and infrastructure. The ambitious transformation programme will modernise StarHub’s IT landscape by adopting several agile and digital technologies in areas like data virtualisation, artificial intelligence, low-code, DevOps, analytics and 5G.

As part of the partnership, a team of technology talent from StarHub will transfer to PCCW Solutions. StarHub’s in-house IT team will continue to be responsible for developing and implementing IT strategy and architecture, safeguarding cybersecurity and supporting strategic projects.

Peter Kaliaropoulos, Chief Executive, StarHub, said, “As we are expediting digitalisation and transiting into a more agile, efficient and customer-centric company, we are delighted to team up with PCCW Solutions. There is strong alignment as PCCW, which operates in a similar fast paced and technologically advanced market and runs a similar business as StarHub, is familiar with market opportunities and the IT challenges that we are addressing. Combining our business insights and expertise, we are confident both companies can grow together, flexing and pivoting agilely when market conditions change dynamically. This is key to the success of our IT and digital transformation.”

Ramez Younan, Managing Director of PCCW Solutions, said, “We are excited to enter into this strategic partnership to support StarHub in accelerating its digital transformation, business growth and inspiring its digital innovation. I am also confident that the partnership of StarHub and PCCW Solutions will bring telecom technologies and IT closer, the way it should be, and will accelerate innovation and data-driven business decisions to satisfy the ever increasing expectations and needs of StarHub’s customers. This collaboration is a blueprint on how telecom operators in the region and beyond ought to transform themselves in the digital world.”

Kaliaropoulos concluded, “Within the new partnership, StarHub will focus on IT technology leadership and, planning and prioritising business transformation initiatives to deliver improved customer experiences and benefits. All our IT staff would be offered roles in PCCW Solutions or StarHub as part of this transformation.”

With strong expertise in leveraging technology to drive digital innovations, both companies will share knowledge, exchange insights, invest in expanding the skill sets of their IT staff and explore further collaboration opportunities that will enable them to become more competitive and deliver better customer-centric services.