Spirent, Tableau Partner to Enrich Visualization and Reporting of Customer Experience Data Analytics

Enriching its data visualization and ad hoc reporting capabilities, Spirent Communications the provider of verification, assessment, analytics, and device intelligence solutions, has partnered with Tableau Software, a global provider of business analytics software.

The partnership will enrich the data visualization and ad hoc reporting capabilities in Spirent’s InTouch Customer and Network Analytics (CNA) solution.

Spirent InTouch CNA collects and analyzes a wide array of customer, network, and reference information for the purpose of proactively identifying, troubleshooting, and resolving emerging subscriber quality of experience (QoE) issues. By integrating Tableau authoring and publishing capabilities, Spirent will enable operators to rapidly customize their own dashboards and workflows to support a richer set of use cases and projects.

“This partnership is great news for telecom operators who want to better see and understand their data,” said Scott Jones, senior vice president, Americas Sales at Tableau Software. “It combines Spirent’s customer experience management analytics with Tableau’s powerful visual analytics to help people at all levels in the organization discover insights and make data-driven decisions”

“Effective and efficient data visualization is critical for Customer Experience Management,” said Phil Marshall, chief research officer at Tolaga Research. “The partnership between Tableau and Spirent makes sense. By combining Spirent's advanced data collection, modelling, and analysis capabilities with Tableau's highly regarded visual analytics.”

“We increasingly find that our customers are embracing Tableau for its simplicity of use and superb visualizations,” said Frank Galuppo, general manager of the CEM business unit. “We are therefore thrilled to adopt Tableau’s best-in-class data analytics software in both our applications and ad hoc reporting tools to help operators extract maximum value from InTouch CNA.”