Smart strengthens safety protocols for in-store transactions

To ensure the safety of customers and its store personnel, Smart Communications, Inc. has strengthened its health and safety protocols for its stores in areas under general community quarantine.

These measures follow the guidelines set by the COVID-19 Inter-Agency Task Force (IATF), Health, Labor, and Trade departments, and the World Health Organization.

All visitors and employees are required to wear face masks and to have their temperatures checked before entering the physical stores. Only a limited number of customers will be allowed to enter the store at a certain time, in order to practice social distancing.

Each store will be equipped with sanitation areas, distance markers, and other features that reduce physical interaction, such as peer less drop boxes, virtual and express counters. High traffic areas also undergo regular disinfection after each transaction. Demo units will be replaced by QR codes that customers can scan to know more about a certain device.

Customers who visit Smart Stores are also urged to use cashless transactions and self-care kiosks, to help prevent the spread of the virus. More importantly, the public is encouraged to use online payment services such as PayMaya to pay their bills and to purchase Smart products and devices via the Smart Online Store or official partner platforms, such as GrabMart.

“We prioritize the health and safety of our customers and employees, especially those in our brick-and-mortar stores,” said Jane J. Basas, SVP and Head of Consumer Wireless Business at Smart. “This goes hand-in-hand with our push to promote more innovative, digital ways to better serve our consumers amid the pandemic,” she added.